LeoVegas opens help chat for gambling addicts

Most bookmakers and online casinos have for a long time had trained staff on site to help members who have problems with gambling. Since the market opening in January 2019, this is now a$off. The operators who are licensed should not only provide technical features such as deposit limits, but also be able to support players with gambling problems.

A New Zealand online casino with a license that has long been on the front line when it comes to issues of gaming responsibility is Leo Vegas . Now in mid-August, a news came from the site that cements this status. Leo Vegas will shortly present a helpline specific to fr on̊ gor about gambling problems .

The Helpline LeoLine

The name of the helpline that Leo Vegas will shortly launch is LeoLine . It has been developed by Leo Vegas subsidiary Rocket X and the British organization Gambling Therapy has been involved in the development.

It is precisely in the NZ that the helpline will be rolled out first. We have not found out any date for the release, but it is likely that it will only be days and weeks before the feature goes live, initially during a trial period of three months.

The idea of the concept LeoLine is that the players who have questions$ing responsible gambling and / or want help specifically with actions$ing gambling addiction and gambling addiction should get a ”direct line " to support staff trained in fr on̊ gorna . This is not an ordinary support function, but one that focuses entirely on responsible gaming.

It is still a bit unclear what this new feature will look like. Perhaps in the future, players in the NZ will simply find two buttons leading to live chats – one for standard casino-related questions and one for Responsible Gaming.

Cooperation with Gambling Therapy

Gambling Therapy is a privately owned NZ organization that works exclusively with support in case of gambling problems. The organization, which in many ways can be compared to the Support Line, operates globally and actually also welcomes New Zealand players.

The cooperation between Leo Vegas and Gambling Therapy is based on the fact that the operators in LeoLine can simply send players with an addiction and/or addiction problem to the organization so that they can get professional support.

When Will a similar service arrive in New Zealand?

It can be argued that there are online casinos and gaming companies that already offer a similar support as LeoLine will offer. At the same time, there is an important symbolic value in the fact that a support function for gambling addiction/gambling addiction gets its own name and also more resources. Those players who feel they need support and assistance also get a more direct approach to customer service operators who are tasked with working with responsible gaming.

The NZ could well be said to be a test market for this feature from Leo Vegas. We expect the feature to be permanent after the initial three months. We also expect the site to open similar helplines in other countries, including New Zealand. The big question is whether other online casinos and bookmakers will follow suit?

Help and support on New Zealand gambling sites

As mentioned, all operators with a license have an obligation to work with gaming responsibility. The rules of the Gaming Act and the gaming ordinance are very clear on this point and$aven is set high.

For the player who seeks support in general, regardless of the bookmakers, there are several players to turn to. The first choice can be The support line . This organization is funded by the state through the Ministry of Social Affairs. It is run by Karolinska institutet and the Centre for Psychiatry Research in Stockholm County. Online self-test and self-help programs are features included in the helpline toolkit. The website also offers advice via e – mail, chat and telephone-completely free of charge.

Another option is Spelberoendes riksförbund . This association brings together a variety of local associations that work with gambling addiction in various forms. Here it is easy to find contact details for support groups and support persons. The site also contains a lot of useful information.