Increased gambling responsibility at the casino
Since the New Zealand gambling regulation came into force in January 2019, license holders have Gambling responsibilities that extend very far compared to how it was before. Contrary to what the concept of responsible gaming could be interpreted as, it is not about what responsibility players at online casino have. Instead, it is about what responsibility the license holders, i.e. the bookmakers, have towards their players. has come up with a proposal for new regulations and general advice on responsible gaming, which if approved will replace the existing ones. Many points in the new regulations will still be the same, but some new advice and changed wording will be present.
Clarification of liability
Something we have gotten used to in recent years when it comes to online casino games the government and the Gambling Inspectorate are introducing stricter and stricter regulations. But in this case it is not primarily about any tightening, but rather about clarification about what applies around gambling responsibility.
A large part of the purpose of the New Zealand gambling regulations is to protect New Zealand players, by making the regulations clear. However, there has clearly been a period of testing since the New Zealand gambling regulation came into effect in$aft, to see what is actually most effective. But it has also led to a lot of confusion regarding interpretations of regulations and general advice, and therefore wants to clarify the regulations on gambling responsibility.
Since there has been considerable scope for freedom of interpretation in the existing regulations, many bookmakers have obviously chosen to interpret them to their advantage. Which in turn has led to the have had to come in with clarifications.
Clear and practical information
When we read the proposal for the new regulations and general advice on responsible gaming, we see clearly that this is not really a major change. Without the new proposal instead consists of many additions, which are very clear and provide practical information to the bookmakers.
In the past, the guidelines on gaming responsibility have stated that players of a bookmakers with New Zealand gaming license must be able to get in touch with New Zealand-speaking customer service/support within a reasonable time. Exactly what that means is of course a matter of interpretation, which has sometimes led to problems for players. In the new guidelines, there is a clarification that there should be the possibility of communication for at least six hours a day, during the times the license holder offers games. So for an online casino that is usually open around the clock, this means that for at least 6 hours every day, New Zealand customer service should be contactable.
What is gambling responsibility?
Gambling responsibility thus means the responsibility of the license holders for you as a player. This means that it is really something that the bookmakers need to keep an eye on, and not you as a player. But of course it is good to have basic knowledge to keep track of what your rights as a player are but also how you can play responsibly at the casino to discourage gambling addiction . It can also provide a better understanding of why certain restrictions exist and why you need to set up gaming limits and the like.
Gambling responsibility exists to discourage excessive gambling, and many areas are included. But, among other things, it concerns:
- The possibility of self-exclusion must exist. It is usually done through Game Break, which is the national self-exclusion register and like all online casinos with New Zealand gaming license are connected to.
- No possibility to play for money on$edit. You will not be able to play at the casino with invoice payment or otherwise be able to get$edit by the gaming company.
- Only one bonus per player may be provided. And it should always be issued in conjunction with the first time you play at a new casino.
- The licensee has a duty of care towards the player. Which means, among other things, that the bookmaker must actively work to reduce the risk of excessive gambling by each individual player.
- Age. No one under the age of 18 may be allowed to play for money at a casino with a New Zealand gaming license.
New Zealand casinos with a focus on responsible gaming
All about casino & games
Casino Games