Players at ATG casino are snuffed out of millions

ATG - reliable bookmaker or a scam?

ATG is perhaps best known for betting on horses, but also has a popular online casino games with many daily visitors. It is a bookmaker that has been around for a long time and has a high level of trust among many players. But spelbolaget has already got into trouble with twice this year, and now they are in blåsväder again. The other two cases were about shortcomings in the self-exclusion and shortcomings in the anti-money laundering Work Act. Both of these cases led to warning and sanction charges.

This time it's about a dispute with a player at their online casino. The question is how many mistakes ATG casino can do before the New Zealand players begin to lose confidence in this reputable bookmaker?

Software failure or carelessness?

The game in question is the Mega Cash Stacks slot machine, a game from the popular game developer Yggdrasil . The game was launched this summer and has been available to play at most New Zealand online casinos. What happened when this New Zealand player had spun a few laps was that she got to see on the screen that she won a whopping$13 million onor. However, when the profit came, it was only$130,000 onor. The player at first thought that the rest of the money would come then, but was informed that an error in the graphics had occurred, and the real profit was only$130,000 onor.

Of course, this was not funny news for the player, who decided to drag it on. She contacted the lawyer who is not at all satisfied with how ATG has handled the situation. According to ATG, it is all about a software error, and their terms then state that if such errors occur, no winnings are valid. However, the lawyer in question claims that in this case it is not a matter of a software error, but simply a negligence error.

The player risks losing the entire win

The player and her lawyer want to bring ATG to justice. What has then emerged is that ATG has now informed the customer that in that case she risks losing her$130,000 onor as well. The reason for this is that their terms state that if an error occurs, all winnings and bets in the applicable game are void. ATG also claims that the player should have understood that the displayed win amount was not correct.

According to the player's lawyer, this is completely unreasonable behavior on the part of ATG. He argues that if the bookmaker is to invoke this condition, it must apply in full, that is, all bets that have taken place in the game must also be paid back to the players.

We hope to hear more about how this dispute ends soon!